Accessibility Statement

1. Our Commitment to Accessibility

We continuously work to improve the accessibility of our website, mobile experience, and customer service so that any traveler can search, book, change, or cancel a flight independently. Where digital tools fall short, our 24/7 live agents are always available to help by phone.

2. Conformance Standard

BookingFlight247 aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized standard published by the World Wide Web Consortium (W3C).

WCAG 2.1 AA Section 508 ADA Title III

WCAG 2.1 AA requires content to be:

• Perceivable: Information must be presentable in ways users can perceive (text alternatives for images, captions for video, sufficient color contrast).
• Operable: Interface components must be operable by keyboard, voice, switch devices, and other assistive technologies.
• Understandable: Information and operation must be understandable (clear language, predictable navigation, helpful error messages).
• Robust: Content must be robust enough to work with current and future assistive technologies.

We also comply with the U.S. Air Carrier Access Act (ACAA) requirements that apply to travel websites, and we strive to meet Section 508 of the U.S. Rehabilitation Act and the Americans with Disabilities Act (ADA) Title III.

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Keyboard Navigation

• All interactive elements are reachable using the Tab key, in a logical reading order;
• Visible focus indicators show where you are on the page;
• "Skip to main content" link at the top of every page;
• No keyboard traps — you can always Tab away from any element.

3.2 Screen Reader Support

• Semantic HTML landmarks (header, main, nav, footer) for easy page navigation;
• Descriptive alt text on all meaningful images;
• ARIA labels on icon-only buttons and form controls;
• Form fields with clearly associated labels and helpful error messages;
• Headings in a logical hierarchy (H1 → H2 → H3) for outline navigation.

3.3 Visual Design

• Text and interactive elements meet or exceed WCAG AA contrast ratios (4.5:1 for body text, 3:1 for large text);
• Text can be resized up to 200% without breaking the layout or losing content;
• Information is never conveyed by color alone — icons, text, or shapes also signal status (success, error, warning);
• Animations honor the prefers-reduced-motion system setting and stop or shorten when reduced motion is requested.

3.4 Forms & Booking

• Booking form fields have descriptive labels and instructions;
• Date pickers can be operated by keyboard or by typing dates manually;
• Passenger counters can be adjusted with keyboard arrow keys or +/− buttons;
• Errors are announced to screen readers and described in plain language;
• You can review and edit your booking before final confirmation.

3.5 Mobile & Touch

• Tap targets are at least 44×44 pixels for easy use without precise pointing;
• The site works in portrait and landscape orientation;
• The hotline phone number is one tap away on every screen.

4. Assistive Technology Support

We test the Service with the following combinations of browsers and assistive technologies, which are considered "supported":

• Screen readers: NVDA + Firefox, JAWS + Chrome, VoiceOver + Safari (macOS / iOS), TalkBack + Chrome (Android);
• Magnification: ZoomText, native browser zoom up to 400%, macOS / iOS Zoom, Windows Magnifier;
• Voice control: Dragon NaturallySpeaking, Voice Control (macOS / iOS), Voice Access (Android);
• Keyboard-only navigation on Windows, macOS, and Linux.

We may not have tested every combination of browser, operating system, and assistive technology. If you encounter issues with a specific tool, please let us know — we want to fix it.

5. Phone & Live Agent Support

If at any time the website is not working for you, our 24/7 live agents are ready to help — by phone, email, or relay service:

• Phone: +1 (844) 833-1108 (toll-free, US-based agents)
• TTY / TDD: Dial 711 to reach Telecommunications Relay Service, then ask the operator to call our toll-free number.
• Video Relay Service (VRS): Call our toll-free number through your VRS provider.

Our agents can take your booking, process changes and cancellations, and answer questions in plain language. There is no extra fee for using phone-based assistance for accessibility reasons.

6. Known Limitations

While we strive for full accessibility, some content may have known limitations. We list them here so you know what to expect:

• Third-party content: Some embedded content (live chat widget, payment iframes from card networks) is provided by third parties whose accessibility we cannot fully control. We pick partners that prioritize accessibility and report issues to them.
• PDF documents: Older terms or itineraries delivered as PDFs may not be fully tagged for screen readers. If you receive an inaccessible PDF, we will provide an HTML or plain-text alternative on request.
• Video content: All marketing videos include captions. Audio descriptions are added on a rolling basis; if a video lacks audio description, we provide a text transcript.

If you discover a limitation that is not listed here, please tell us — we treat accessibility issues as bugs and prioritize fixes.

7. Testing & Continuous Improvement

Our accessibility program includes:

• Automated scans on every code change using tools such as axe-core and Lighthouse;
• Manual keyboard and screen-reader audits on every major release;
• Annual third-party accessibility audits by an independent specialist;
• Usability testing with people with disabilities at least once per year;
• Mandatory accessibility training for our designers, developers, and customer service agents.

8. Feedback & Reporting an Issue

We welcome your feedback. If you encounter an accessibility barrier — anything from a missing label to content that does not work with your assistive technology — please contact us so we can fix it.

When reporting an issue, the following details help us reproduce and fix it faster (but please don't worry if you don't have all of them):

• The URL or page where you ran into the problem;
• What you were trying to do;
• What happened (or didn't happen);
• The browser, operating system, and any assistive technology you were using.

We aim to respond to accessibility feedback within 2 business days and to resolve substantive issues within 30 days where reasonably possible.

9. Formal Enforcement Procedure

If you are not satisfied with our response to an accessibility complaint, you may file a complaint with:

• U.S. Department of Transportation — for issues related to airline travel: transportation.gov/airconsumer
• U.S. Department of Justice — ADA Information Line: 1-800-514-0301 (voice) / 1-833-610-1264 (TTY) — ada.gov

10. Helpful Resources

• W3C — Web Content Accessibility Guidelines
• U.S. DOT — Passengers with Disabilities
• TSA — Special Travel Procedures
• ADA.gov — Americans with Disabilities Act

11. Contact Us

For accessibility feedback, complaints, or to request information in an alternative format:

We are committed to providing our information in a format that meets your needs. If you require this statement or any other content in large print, plain text, audio, or another format, please ask — we will provide it free of charge.